Company Policy
At Green Proof Cleaning Solutions, we are committed to providing exceptional cleaning services while upholding the highest standards of professionalism, integrity, and customer satisfaction. Our policies aim to ensure clarity, fairness, and transparency in all our interactions with clients. Please read the following carefully:
1. Refunds Policy:
We do not offer refunds for our services. However, we are committed to addressing any concerns or issues promptly to ensure customer satisfaction.
2. Payment Policy:
- We accept all forms of payment for our services.
- A $50 cancellation fee will be applied if the customer fails to contact us within 24 hours prior to the scheduled service.
3. Health and Safety Policy:
- For the health and safety of our team members, we reserve the right to refuse service if a property is found to have rodents or pests present.
4. Service Refusal Policy:
- We reserve the right to refuse service at will without providing a reason.
5. Deposit Policy:
- For service charges exceeding $400, a deposit of up to 50% may be requested from the customer to aid in the preparation of the service.
6. Confidentiality:
- We respect the privacy and confidentiality of our clients and their properties. Our employees are required to uphold strict confidentiality standards and protect sensitive information obtained during the course of their duties.
7. Ethical Conduct:
- We conduct our business with honesty, integrity, and ethical behavior at all times. We adhere to legal and regulatory requirements, avoid conflicts of interest, and uphold the highest standards of professional conduct in all interactions with clients, employees, and stakeholders.
8. Continuous Improvement:
- We are committed to ongoing learning, innovation, and continuous improvement in all aspects of our business. We regularly evaluate our processes, seek feedback from clients and employees, and implement changes to enhance efficiency, effectiveness, and sustainability.
9. Photography and Video Policy:
- We reserve the right to take and post photos and videos of our work using before and after footage to showcase the quality of our services. However, we will respect the privacy of our clients by never including any identifying information in our footage, such as photos, displayed names, addresses, etc.
10. Customer Satisfaction Guarantee:
- If a customer is not fully satisfied with the results of our cleaning service, we will gladly return to the premises to address any areas of concern. Our team will work diligently to rectify the situation and ensure that the customer's expectations are met or exceeded.
11. Communication Policy:
- We value open communication with our customers. Please feel free to contact us with any questions, concerns, or feedback regarding our services.
12. Policy Updates:
- Our policies may be subject to periodic updates and revisions. Any changes will be communicated to our customers in a timely manner.
13. Thank You:
- Thank you for choosing Green Proof Cleaning Solutions. Your satisfaction is our ultimate goal, and we appreciate the opportunity to serve you.
By adhering to these policies, we aim to provide a positive and satisfactory experience for all our customers. If you have any further questions or require clarification on any aspect of our policies, please do not hesitate to contact us.